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Two in Five Mobile Owners Use Internet on the Go

August 31, 2011 By: azjogger Category: Marketing, Technology, Workforce

From: e-Marketer
Almost 100 million consumers will be on the mobile web this year

The US mobile web population will be up almost 25% this year as 97.3 million mobile owners log on to the internet from their device at least monthly, eMarketer estimates.

Almost half the total of  US Population will use mobile Internet

By 2015, more than three in five mobile users and almost half the total US population will be using the mobile internet, eMarketer forecasts.

“The rapidly expanding smartphone and mobile internet user populations raise the stakes for marketers and make the mobile web more of an imperative than ever,” said Noah Elkin, eMarketer principal analyst for mobile.

eMarketer’s estimates of mobile internet usage include people of any age who access the internet from a mobile browser or installed application at least once per month.

Most growth will come from increased smartphone penetration

Most of the growth in mobile internet usage will come from increased smartphone penetration, which will reach 38% of mobile users and 28.8% of the overall population by the end of this year. The number of smartphone users is set to increase 49.6% this year and continue growing at a steady double-digit pace through 2015, when nearly 150 million US consumers will have such a device.

Mobile internet usage is still heaviest among younger adults, with 43.2 million US consumers ages 18 to 34 logging on to the mobile web this year, eMarketer estimates—or 44.4% of the total.

Mobile Internet usage among older adults will rise

Usage is on the rise among older adults as well, however. This year, eMarketer estimates 21.5 million 45- to 64-year-olds and 3.7 million seniors 65 and older will use the mobile internet. By 2015, those numbers will both more than double to 45.4 million and 11.3 million, respectively.

For complete data charts and story, go to e-marketer.com

Google Eyes Mobile Future

March 07, 2011 By: azjogger Category: Marketing, Operations, Technology

From: World Advertising Research Center (WARC)

Marketers will be presented with a huge range of opportunities in the “mobile first” era that is resulting from increased smartphone use, Eric Schmidt, Google’s chairman/ceo, has argued.

Schmidt was speaking at the Interactive Advertising Bureau’s annual leadership meeting, covered in more detail by Geoffrey Precourt, Warc’s US editor, here.

“The smartphone is the iconic device of our time,” he said at the event.


Having projected in 2010 that mobile usage would surpass the PC equivalent in two years, Schmidt revealed this shift had actually already beaten such a schedule.

“It happened two weeks ago. And the PC is not going to catch up,” he said.

Indeed, Schmidt stated the uptake of mobile media is “happening faster than all our internal predictions”, shown by the fact 78% of mobile web users already utilise their handsets while shopping.

Further data directly linked to advertising demonstrated the power of what Schmidt described as the “mobile first” age.

Chrysler, the automaker, ran a 60-second TV spot during the recent Super Bowl, and related mobile search traffic climbed 200% after the commercial aired, measured against a 48% leap on desktop PC.

Highly localized marketing and communications opportunity

These figures hit 315% and 50% respectively regarding GoDaddy’s execution made for the same event. Perhaps the greatest potential of this medium, however, is to provide highly localised marketing and communications.

“A RadioShack ad can tell you where you are and how to get to the nearest store,” Schmidt said.

Once consumers have been tempted into branches, retailers can also create barcodes to be scanned using wireless devices, and allow buyers to obtain products through contactless payments.

Permission-based services essential

Permission-based services are an essential tool, and Schmidt also suggested targeted deals should prove especially attractive to shoppers. “Let’s say you need a pair of pants. [Your smartphone] tells you there’s a store on your left with a 20% discount,” Schmidt added.

“The store on your right has a 30% discount, but it’s for a brand you don’t like. The phone can, in fact, tell you what to buy. And, again, it’s tap-and-pay and off you go. Think of the offers mechanisms for advertisers … We’ve spent 20 years trying to get here. And now there’s an explosion in commerce.”

Ad revenues at $62 billion worldwide

Elsewhere, he estimated internet ad revenues currently stand at $62bn worldwide, including $26bn from the US alone.

Turning specifically to online display, Schmidt valued the global market at $17bn, incorporating $9bn generated by American advertisers.

Looking ahead, Google’s chairman forecast the display category could deliver $200bn in returns “within the next five to ten years”.

The largest obstacle constraining this expansion, and possibly even more rapid growth, is a simple, logistical one.

Largest obstacle is getting campaigns up

“It’s too hard to get campaigns up,” said Schmidt.

The advent of systems like trading desks supplying instant access to inventory, and constantly updated prices, may change such a situation.

“The new online advertising model is real time,” said Schmidt.”“It’s iterative. You don’t press the button and see what happens in the week; it occurs literally live.”

Overall, Schmidt suggested that, just as the term “colour television” was quickly replaced by just “television” when viewers got used to the new technology, a parallel shift is soon set to take place.

“Today we speak of digital media. The average American spends about a third of their media time online and kids are always online. All media will be digital media … All this will happen within all of our lifetimes.”

Data sourced from Warc1 March 2011

Three-Quarters of Online Retailers are Dialing up Mobile Strategies

July 26, 2010 By: azjogger Category: Marketing, Social media, Technology

Consumers’ increasing appetite for mobile applications is driving online retailers to speed up their mobile marketing initiatives. According to a Forrester Research, Inc. study produced in partnership with Shop.org, the National Retail Federation’s digital division, nearly three-quarters (74 percent) of online retailers either already have or are developing a mobile strategy. One in five boasts having a fully implemented mobile strategy in place already. The survey of 109 companies is part of The State of Retailing Online research series, which provides eBusiness professionals with an annual industry benchmark for marketing and business investment and activities.

Mobile Commerce has tremendous potential

“It’s imperative for online retailers to stay on top of what their customers want, and these days it’s all mobile all the time,” said Scott Silverman, executive director, Shop.org. “Mobile commerce has tremendous potential and will no doubt grow to become a significant part of overall sales volume in years to come. Whether to increase customer satisfaction, grow their brand, or drive traffic and sales, online retailers are in this game to stay.”

“Mobile investment is modest now, but we see that it will pick up in the future, especially among the biggest brands that have already invested significant amounts in their mobile operations,” said Sucharita Mulpuru, vice president, principal analyst, Forrester Research, and lead author of the report.

Earlier this year, Forrester forecast US online retail sales to total $173 billion in 2010. According to “The State Of Retailing Online: Marketing, Social Commerce and Mobile Report,” Web retailers with mobile strategies:

•Are investing in features that support the cross-channel experience. Product and price information, store information, and coupons to support the in-store experience are among the most popular features that retailers are offering consumers.
•Have varied levels of investment. On average, respondents anticipated spending $170,000 on their mobile sites this year, large multichannel retailers are spending several times that amount, while smaller online pure plays on average are investing much less.
•Are experiencing modest gains. Retailers reported that their mobile browsers at this juncture are generating a little less than 3 percent of overall site traffic and just 2 percent of revenue.

Retailers are spending nearly 40% of their budget on paid searchTried and true marketing tactics such as paid search, email, and affiliate marketing command the biggest percentage of an online retailers’ marketing budget. According to the report, retailers are spending nearly 40 percent of their marketing budget on paid search.

Retailers are finding value in social media marketing, but the ROI for driving online sales remains murky. Listening to customers is the most significant objective for social tools according to respondents, with 80 percent of retailers reporting that they are pursuing social strategies to experiment and learn. And while 28 percent noted that social marketing has helped grow their business, direct sales from social tactics are not widely measured.

Multichannel Retailers Upgrade, but not to Mobile

April 15, 2010 By: azjogger Category: Marketing, Operations, Social media, Technology

 

Four in five have no mobile presence

Website redesigns are in the cards for about two-thirds of multichannel retailers, according to the “Outlook 2010: E-Commerce” survey from Multichannel Merchant. Online retailers are looking to refresh their look and improve search engine optimization, navigation and conversion rates.

Thy are also looking to add more advanced features, such as social media tools, video, forums and personalized recommendations. Mobile, though, is barely on the horizon for most survey respondents.

Four in five US multichannel retailers polled said they were not using any mobile commerce functionality in February 2010. The most common m-commerce application in use was mobile advertising, and just 6.5% of respondents had a mobile site. Slightly fewer had an iPhone app.

The report suggested that retailers could be put off investing in mobile by carriers’ failure to keep up with consumer demand for mobile data service.

Consumers, though they are avid cross-channel shoppers, have only embraced mobile browsing and purchasing on a small scale. Three-quarters of respondents to ATG’s “Cross-Channel Commerce: The Consumer View” survey said they never researched products on their handsets in Q4 2009.

According to Forrester Research, 25% of US online retailers are planning at least some mobile features for 2010, compared with just 4% in 2009. North American retail executives told RIS in January 2010 that they hoped to increase customer engagement through m-commerce by serving consumers the way they want to be served.

Printed with permission of E-marketer. For full story and data charts go to e-marketer.com.

Mobile Marketers Demand ROI

February 28, 2010 By: azjogger Category: Financial, Marketing

From eMarketer.com

Quantifying returns needs most improvement

 Mobile is at least somewhat important to the strategy of more than three-quarters of marketers in North America, according to a January 2010 survey by R2integrated. But barriers to mobile campaigns remain.

The greatest obstacle, the survey found, was difficulty in developing the business case for mobile campaigns, followed by inability to measure ROI and a lack of a mobile component to the strategic marketing road map.

Asked what the most critical area of improvement was in mobile, 43% of respondents said quantifying ROI—the top response.

Awareness and leads are key goals

Respondents said the main goals of their mobile campaigns were raising company awareness and generating leads. To that end, marketers were most likely to measure their success by an increase in customers or sales.

“It appears that 2010 will be a year of experimentation and education on mobile marketing as marketers struggle to come to terms with its practicality and ROI,” said Matt Goddard, co-founder and CEO of R2integrated, in a statement. “This shouldn’t suggest that marketers ought to table their mobile marketing plans, but that they should pay considerable attention to how they can connect the dots back to driving revenue.”

Mobile website development important focus

Most respondents reported that they would spend less than 15% of their budgets over the next year on mobile, though about one-quarter would spend between 15% and 30%. More than one-half were focused on mobile Website development, while 40% used apps for their campaigns.

The marketers surveyed considered iPhone and BlackBerry the most important platform for mobile development. Consumers may be warming up to Android, but only 7% of respondents to the R2integrated survey thought it was “very important.”

To see complete data charts, go to emarketer.com. Printed with permission of eMarketer.